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After submitting a support ticket, If I initiate the chat session, will it make my issue to be resolved any earlier?
No. Kindly note that if you have raised a support request then we are already working on it. Approaching us via chat will not accelerate fixing the issue any further.
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Should I provide my credit card information via chat?
No. DO NOT provide your credit card information via chat.
How to attach a screen capture from the Live Chat Window?
While assisting you with the support queries, our support agents may ask you a screen capture of...
Why is the Phone/Email verification required to get my order approved?
The Phone/Email verification is required to prevent the fraudulent activities. We need to ensure...
Should I provide my username and password in live chat?
Yes, kindly provide them if our operator requests you. Once your issue is resolved, please change...
Why I am being asked to submit the ticket, when I seek support through live chat?
Sometimes, we need written confirmation for Admin/billing tasks from the registered email...