Should I provide my username and password in chat?

Yes, kindly provide them if our operator requests you. Once your issue is resolved, please change the password(s) in question.

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Should I provide my credit card information via chat?

No. DO NOT provide your credit card information via chat.   Get Windows VPS Hosting

After submitting a support ticket, If I initiate the chat session, will it make my issue to be resolved any earlier?

No. Kindly note that if you have raised a support request then we are already working on it....

Why is the Phone/Email verification required to get my order approved?

The Phone/Email verification is required to prevent fraudulent activities. We need to ensure that...

Is live chat given a higher preference over support requests?

No. We maintain a common queue of support requests and chats. We attend them on a first come...

Do you guys offer phone support? What is phone support number?

Yes, you can call at our toll free number (877) 767 4678 for sales/billing or emergency technical...

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