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Yes, kindly provide them if our operator requests you. Once your issue is resolved, please change the password(s) in question.
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Is live chat given a higher preference over support requests?
No. We maintain a common queue of support requests and chats. We attend them on a first come...
After submitting a support ticket, If I initiate the chat session, will it make my issue to be resolved any earlier?
No. Kindly note that if you have raised a support request then we are already working on it....
Do International Sanctions affect your services?
We don't do any business with a country having international sanctions. If any of our customer is...
Why I am being asked to submit the ticket, when I seek support through chat?
Sometimes, we need written confirmation for Admin/billing tasks from the registered email...
Why is the Phone/Email verification required to get my order approved?
The Phone/Email verification is required to prevent fraudulent activities. We need to ensure that...