Should I provide my username and password in chat?

Yes, kindly provide them if our operator requests you. Once your issue is resolved, please change the password(s) in question.

  • 0 Users Found This Useful

Was this answer helpful?

Related Articles

Is live chat given a higher preference over support requests?

No. We maintain a common queue of support requests and chats. We attend them on a first come...

After submitting a support ticket, If I initiate the chat session, will it make my issue to be resolved any earlier?

No. Kindly note that if you have raised a support request then we are already working on it....

Do International Sanctions affect your services?

We don't do any business with a country having international sanctions. If any of our customer is...

Why I am being asked to submit the ticket, when I seek support through chat?

Sometimes, we need written confirmation for Admin/billing tasks from the registered email...

Why is the Phone/Email verification required to get my order approved?

The Phone/Email verification is required to prevent fraudulent activities. We need to ensure that...