Why my order is getting rejected by you?

To avoid online fraudulent activity, we use an automated order verification system to verify each order. This automated system do not have any human intervention. Hence it is possibility for your order is rejected or cancelled by our billing system. The reason your order may get rejected by our automated billing system may be one of the following:

  • The billing address you provided is significantly different from the location of the IP address used to place the order.
  • You placed the order via an anonymous proxy (you have our VPN or other hide IP service enabled). However our automated billing system can distinguish between legitimate proxies and high-risk proxies.
  • Your IP address is from a country which has historically been associated with risky/fraudulent activity.
  • Your IP address may be blacklisted.
  • Your email address historically been associated with fraudulent activity.
  • Our automated billing system is able to detect fraud patterns and recognize if new transactions are associated with identifiers that been linked to fraud in the past.

  • 1 Users Found This Useful

Was this answer helpful?

Related Articles

Can I manage the DNS records of my domains by my own?

Yes definitely you can. Here are the steps: If you are using the DNS service of...

Will I get root/administrative access on Windows VPS?

Yes, all our Windows VPS plans offer full administrative access to VPS. All our Windows VPS plans...

Is it possible to take complete VPS backup in VPS itself?

Please note that, there is no provision to take backup of full VPS image in VPS itself. As an...

What is the hardware specification of your main server node?

All our HyperVisor nodes are comprised of following specifications.  Features...

What about the backup of my VPS?

We do provide complimentary backup service however, we recommend customer for managing backup of...