Why my order is getting rejected by you?

To avoid online fraudulent activity, we use an automated order verification system to verify each order. This automated system do not have any human intervention. Hence it is possibility for your order is rejected or cancelled by our billing system. The reason your order may get rejected by our automated billing system may be one of the following:

  • The billing address you provided is significantly different from the location of the IP address used to place the order.
  • You placed the order via an anonymous proxy (you have our VPN or other hide IP service enabled). However our automated billing system can distinguish between legitimate proxies and high-risk proxies.
  • Your IP address is from a country which has historically been associated with risky/fraudulent activity.
  • Your IP address may be blacklisted.
  • Your email address historically been associated with fraudulent activity.
  • Our automated billing system is able to detect fraud patterns and recognize if new transactions are associated with identifiers that been linked to fraud in the past.

  • 1 Users Found This Useful

Was this answer helpful?

Related Articles

How Do I Create Multiple Reverse DNS Records On Same IP Address?

Each IP address should have single reverse DNS (rDNS). Also, your rDNS hostname should resolve...

Microsoft Exchange Server Licensing Cost

Here are the Exchange licensing options, and associated prices. Exchange is licensed per...

Do you provide other tools of SmarterTools bundle like SmarterTrack and SmarterStats?

Yes, we do provide an entire SmarterTools bundle that includes SmarterMail, SmarterTrack, and...

Do you provide DHCP service with VPS?

Sorry, We do not provide DHCP service with VPS.

Can I purchase additional RAM, Disk space and Bandwidth for VPS?

Yes, you can purchase additional RAM(Our RAM Recommendation), DiskSpace, Bandwidth and vCPU...